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It is The Innovation Group’s policy to respect and protect the privacy of our customers and the users of www.theinnovationsgroup.com (hereinafter, the "Site"). Through this Privacy Statement, we want to reassure users of the Site that we will not sell, share, or rent user information to any third parties. By accessing this Site, you agree to be bound by the Privacy Statement. If you do not agree to the terms of this Privacy Statement, please do not use this Site. Each time you use the Site, the current version of the Privacy Statement will apply. Accordingly, when you use the Site, you should check the date of this Statement (which appears at the top) and review any changes since the last version.
Placing orders and information collection
The Innovation Group collects information from the users of the Site at several different points on the Site. For example, we may collect and/or request information when a user:
- Places an order
- Registers on the www.theinnovationsgroup.com Site
- Requests notification of an order status
- Submits an email
In order to fulfill the requests of Site users in the above instances, the user may be requested to provide contact and/or credit card information. If we have trouble processing an order, a request, or completing a delivery, this contact information will be used by The Innovations Group to contact the user.
Gathering and sharing of information, and links to external or co-branded websites
We monitor traffic patterns on the Site for aggregate use to analyze trends and administer the Site in order to improve its layout and design and to permit Site personalization and streamlining to create the best shopping experience we can for our users. In order to perform analysis permitting such personalization and improvement of Site design and user experience, we may employ suitable third parties with whom we share the information necessary to accomplish these objectives. These statistics include no personally identifying information.
We use a credit card processing company to bill purchasers of goods and services from the Site, and depending upon the goods and services being ordered and where they are being shipped, we may also use outside suppliers and/or delivery companies to assist us in fulfilling and delivering orders. We share with them the information necessary to enable such card processing, fulfillment, and delivery of goods (i.e. name, address, and as appropriate, payment information).
We will not sell or rent your e-mail address. The Innovations Group may share e-mail addresses with reputable third parties in order to help The Innovations Group provide better service to consumers. These third parties agree not use your information for their own marketing purposes.
We may provide personal identifying and account information in special cases such as enforcement of our Terms of Site Use, or as required by law or legal process to protect and defend the rights and safety of our Site and its users. This includes exchanging information with other companies for purposes of fraud and credit risk reduction.
Our Site also contains links to external Internet sites as well as co-branded sites, which may be operated by an external party and they may have privacy practices that differ from those here at www.theinnovationsgroup.com. A co-branded site is a Website, usually operated by a third-party, and displaying that third-party's name along with The Innovations Group name and logo. Such co-branded sites offer The Innovations Group approved goods or services to our users. When you click on links that take you to such external or co-branded sites, you will be subject to their privacy policies, and we encourage you to become familiar with that party's privacy policies as these may differ from those utilized on our Site. Please note that this Privacy Statement applies solely to information collected by The Innovations Group on our Site and, while we strongly support the protection of privacy on the Internet, we cannot be responsible for the privacy practices of other Websites, uses of the information collected by other Websites, or the content of those other Websites.
Consent
By using our Site, the user agrees to the terms and conditions set forth in this Privacy Statement and the Site Terms of Use INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS which are an integral part hereof and the user consents to the collection and use of this information by The Innovations Group as disclosed in this Privacy Policy.
Special offers, account updates and opting out
The Innovations Group may communicate with the users of the Site via e-mail, telephone, mail, or fax in order to provide requested services, content, product information, notification of special offers, or in regard to customer service issues relating to an account.
If you do not wish to have your postal mail information, phone number or ordering information shared with third-party organizations, users can opt out by:
- Telephone: 1-866-334-7145 (Innovations Group Help Desk)
- Mail: The Innovations Group
2751 Prosperity Avenue, Suite 400 Fairfax, VA 22031
- Email: consumables@innovationsgroup.com
Users of the Site can always update the personally identifying information that they have provided to The Innovations Group simply by accessing and updating their account information on the Site or by e-mailing us at consumables@theinnovationsgroup.com. |